Updated 12/12/2024

Ackland Media Frames Terms of Service

By using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our site. If you do not agree to these terms, please do not use our services.

1. Acceptance of Terms

• By accessing and using acklandmediaframes.com, you agree to these Terms of Service, including our Fulfillment Policy outlined below.
• We reserve the right to update these terms at any time. Changes will be effective upon posting on this page. It is your responsibility to review the Terms of Service periodically.

2. Fulfillment Policy

2.1 Order Processing:

• Orders are processed during standard business hours, Monday through Friday, excluding holidays.
• Processing time typically ranges from 1-3 business days from the time an order is placed.
• Customers will receive an order confirmation email upon successful submission and a follow-up email with tracking information once the order has shipped.

2.2 Production Time:

• Custom orders may require additional production time, depending on the complexity of the request. Production timelines will be clearly communicated in the order confirmation.
• Standard items are typically ready for shipment within 3-5 business days.

2.3 Shipping:

• Ackland Media Frames partners with reputable carriers to ensure reliable delivery. Available shipping methods and estimated delivery times will be displayed at checkout.
• Shipping costs are calculated based on the destination, weight, and dimensions of the package.
• Ackland Media Frames is not responsible for delays caused by the carrier or customs for international orders.

2.4 International Orders:

• International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
• Delivery times for international orders may vary depending on the destination and customs clearance processes.

2.5 Order Tracking:

• Once your order has shipped, you will receive a tracking number via email.
• Use the provided tracking link to monitor the delivery status of your package.

2.6 Damaged or Missing Items:

• If your order arrives damaged or incomplete, contact our Customer Support team within 7 days of delivery at info@acklandmediaframes.com. Please include your order number, photos of the damaged items, and a brief description of the issue.
• We will investigate and offer a resolution, such as replacement or refund, as appropriate.

2.7 Order Changes and Cancellations:

• Changes or cancellations can be requested within 24 hours of order placement by contacting info@acklandmediaframes.com. After this period, changes may not be possible due to processing and production schedules.

2.8 Returns and Refunds:

• All orders are non-refundable unless defective, as products are custom cut and tailored to meet the unique specifications of every order.

2.9 Customer Support:

• For any questions or concerns regarding your order, please contact us at info@acklandmediaframes.com or call our support line at (866) 928-9744

3. User Conduct

• You agree not to misuse the site for illegal or unauthorized purposes, including, but not limited to, violating intellectual property rights or distributing harmful software.

4. Limitation of Liability

• Ackland Media Frames is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• We are not responsible for delays or issues caused by third-party carriers or events beyond our control.

5. Intellectual Property

• All content on this website, including images, text, and graphics, is the property of Ackland Media Frames unless otherwise noted. Unauthorized use is prohibited.

6. Governing Law

• These Terms of Service shall be governed by and construed in accordance with the laws of Riverside County, CA.

7. Contact Information

• If you have any questions about these terms, please contact us at info@acklandmediaframes.com or (866) 928-9744.